This Retainer Agreement is made this , between RCIC Oluwadamilola Iwajomo (the“RCIC”), located at 9800 McLaughlin Rd, Brampton, Canada and Client (the “Client”), located at  .

WHEREAS the RCIC and the Client wish to enter into a written agreement which contains the agreed upon terms and conditions upon which the RCIC will provide his/her services to the Client.

AND WHEREAS the RCIC is a member of Immigration Consultants of Canada Regulatory Council (the “Council”), the regulator in Canada for immigration consultants;

IN CONSIDERATION of the mutual covenants contained in this Agreement, the parties agree as follows:

1. RCIC Responsibilities and Commitments

The Client asked the RCIC, and the RCIC has agreed, to act for the Client in the matter of 

Undergraduate School Application.

In consideration of the fees paid and the matter stated above, the RCIC agrees to do the following:

1. To conduct an assessment of your objectives and identify program options best suited to your needs
2. Conduct college and program searches based on your proficiencies, the requirement and preferences within our affiliate institutions only
3. Submit application on your behalf
4. Oversee the entire college or university application from start to finish

2. Client Responsibilities and Commitments

2.1 The Client must provide, upon request from the RCIC:

• All necessary documentation
• All documentation in English or French, or with an English or French translation

2.2   The Client understands that he/she must be accurate and honest in the information he/she provides and that any inaccuracies may void this Agreement, or seriously affect the outcome of the application or the retention of any status he/she may obtain. The RCIC’s obligations under the Retainer Agreement are null and void if the Client knowingly provides any inaccurate, misleading or false material information.  The Client’s financial obligations remain.

2.3   In the event the college should contact the Client directly, the Client is instructed to notify the RCIC immediately.

2.4   The Client is to immediately advise the RCIC of any changes of physical address or contact information in the application.

2.5   In the event of a Joint Retainer Agreement, pursuant to Article 13 of the Code of Professional Ethics, the Clients understand that no information received in connection with the matter from one Client can be treated as confidential so far as any of the other Clients are concerned (Article 13.1.1) and that if a conflict develops that cannot be resolved, the RCIC cannot continue to act for both or all of the Clients and may have to withdraw completely (Article 13.1.2).

2.6   The Client understands that Iwajay may share personal information with authorized partners to deal with respective institutions where applicable.

3. Communication

All communications pertaining to the Undergraduate application shall be submitted via email only, so there is a paper trail to ensure nothing is missed. All emails will be responded within 2 business days. Please note that while discussions might be made over the phone, instructions and/or enquiries relating to applications must subsequently be submitted via email at the end of each phone call.

All documents must be submitted via email only. Documents will not be accepted via WhatsApp or social media. 

4. Submission Timeline

Please note that we will require 1 week (not including weekends, holidays and office closure) following the receipt of complete documentation to finalize and submit your application. In some cases, we would require a third-party letter of authorizations for institutions we don’t directly represent.

5. Application Update

Once your application has been submitted, we will provide ALL updates sent by the University/College during processing until it is finalized.

An application that has received no required update or documents required from applicant within 8 weeks will automatically be closed and there will be no refunds of fees paid.

6. Billing method

The Client will be billed by a flat fee payable upfront.

7. Payment Terms and Conditions

The above amount is to be paid by the Client and is subject to change upon mutual agreement of both parties. The above professional fee is inclusive of non-refundable costs associated with creating the client file, correspondences, sending out applicable forms including a document checklist and an administrative fee of $390 USD. All courier expense (where applicable) is paid by the Client. The Client will pay the schools application fee. Parallel market “Sell rates” on the date of payment applies, if paying in Naira. If paying in CAD, kindly google USD to CAD conversion then add a 13% HST to the CAD amount and pay by interac to payment@iwajay.com. All refunds are payable in Naira using the exchange rate applicable on the date of initial payment was made. The life cycle for submitting a undergraduate application is 3 weeks and begins when the first set of documents is received, after which your file is considered closed. If no document is received within 8 weeks, your file is closed and all fees paid will also be forfeited. 

8. Refund Policy

The Client acknowledges that there is no right of admission to any school and the granting of an offer of admission and the time required for processing this application is at the sole discretion of the institution and not the RCIC. However, we will place the clients’ best foot forward. Depending on the Clients and program availability in our affiliate institutions, a diploma may be the option available. Some programs are not available to international students likewise some programs are open when we submit and pay for an application and might be full by the time a decision is reached on the application hence the next program intake might be necessary or you may need to consider a different program option in the same institution. Please note that for the program(s) of your choice there may be additional requirements that the school(s) will need, after the initial application has been submitted and, before they make a final admission decision (For example - Letter of intent, Portfolio requirement, immunization record, CPR, criminal records, questionnaire, Interview, etc - VARIES BY PROGRAM).

In some transactions, there may be unforeseen issues and/or difficulties that arise as a result of matters beyond our control. We reserve the right to increase our fees to reflect any additional time expended with the completion of your file and will contact you to discuss same.  The Client agrees that the fees paid are for services indicated above, are not transferrable and no refund is provided for any reason. The Client agrees that any change in policy of any of our affiliated college will not constitute or be a cause or trigger for refund.

Client’s Initials:

9. Dispute Resolution Related to the Code of Professional Ethics

In the event of a dispute related to the Code of Professional Ethics, the Client and RCIC are to make every effort to resolve the matter between the two parties. In the event a resolution cannot be reached, the Client’s to present the complaint in writing to the RCIC and allow the RCIC 60days to respond to the Client. In the event the dispute is still unresolved, the Client may follow the complaint and discipline procedure outlined by the Council on their website: http://www.iccrc-crcic.ca/public/complaintsDiscipline.cfmNOTE:  All complaint forms must be signed. ICCRC Contact Information: Immigration Consultants of Canada Regulatory Council (ICCRC)

5500 North Service Rd., Suite 1002, Burlington, ON, L7L 6W6. Toll free: 1-877-836-7543

10. Confidentiality

All information and documentation reviewed by the RCIC, required by the institution and all other governing bodies, and used for the preparation of the application will not be divulged to any third party, other than agents and employees, without prior consent, except as demanded by law.  The RCIC, and all agents and employees of the RCIC, are also bound by the confidentiality requirements of Article 8.1 and 8.5 of the Code of Professional Ethics. The Client agrees to the use of electronic communication and storage of confidential information.  The RCIC will use his/her best efforts to maintain a high degree of security for electronic communication and information storage. In the case of a dispute resolution, the Client acknowledges that the RCIC may share only pertinent information.

11. Force Majeure

The RCIC’s failure to perform any term of this Retainer Agreement, as a result of conditions beyond his/her control such as, but not limited to, governmental restrictions or subsequent legislation, war, strikes, or acts of God, shall not be deemed a breach of this Agreement.

12. Change Policy

The Client acknowledges that if the RCIC is asked to act on the Client’s behalf on matters other than those outlined above in this Agreement, or because of a material change in the Client’s circumstances, or because of material facts not disclosed at the outset of the application, or because of a change in the schools policy or program filling up, the Agreement can be modified accordingly.

13. Termination

13.1   This Agreement is considered terminated upon completion of tasks identified under section 2 of this agreement.

13.2   This Agreement is considered terminated if material changes occur to the Client’s application or eligibility, which make it impossible to proceed with services detailed in section 2 of this Agreement.

13.3   This Agreement may be terminated, upon writing, by the Client, at which time any outstanding fees or Disbursements will be refunded by the RCIC to the Client/any outstanding fees or Disbursements will be remitted by the Client to the RCIC.  

13.4   Pursuant to Article 14 of the Code of Professional Ethics, this Agreement may be terminated, upon writing, by the RCIC, provided withdrawal does not cause prejudice to the Client.

14. Governing Law

This Agreement shall be governed by the laws in effect in the Province of Ontario, and the federal laws of Canada applicable therein and except for disputes pursuant to Section 8 hereof, any dispute with respect to the terms of this Agreement shall be decided by a court of competent jurisdiction within the Province of Ontario.

Client’s Initials:

15. Contact Information

Client/Designate Name

IN WITNESS THEREOF this Agreement has been duly executed by the parties hereto on the date first above written.

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Document name: Consultation Form_Undergraduate

Unique Document ID: 9eafb08b449b98c5f3420a5771913f7ce757178e

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Timestamp	Audit
May 3, 2023 9:12 am EST	Consultation Form_Undergraduate Uploaded by Oluwadamilola Iwajomo - info@iwajay.com IP 105.115.3.119

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