RETAINER AGREEMENT

This Retainer Agreement is made this , between RCIC Oluwadamilola Iwajomo (the “RCIC”), located at 9800 McLaughlin Rd, Brampton, Canada and Client  (the “Client”), located at  .

WHEREAS the RCIC and the Client wish to enter into a written agreement which contains the agreed upon terms and conditions upon which the RCIC will provide his/her services to the Client.

AND WHEREAS the RCIC is a member of Immigration Consultants of Canada Regulatory Council (the “Council”), the regulator in Canada for immigration consultants;

IN CONSIDERATION of the mutual covenants contained in this Agreement, the parties agree as follows:

1. RCIC Responsibilities and Commitments

The Client asked the RCIC, and the RCIC has agreed, to act for the Client in the matter of 

A Study Permit Application.

In consideration of the fees paid and the matter stated above, the RCIC agrees to do the following:

1. To provide professional advice as to Canadian TRV requirements and procedures
2. Review completed application forms and supporting documents
3. Accurately submit study permit application online on behalf of client
4. Communicate with IRCC on behalf of client as and when required

2. Client Responsibilities and Commitments

2.1   The Client must provide, upon request from the RCIC:

• All necessary documentation
• All documentation in English or French, or with an English or French translation

2.2   The Client understands that he/she must be accurate and honest in the information he/she provides and that any inaccuracies may void this Agreement, or seriously affect the outcome of the application or the retention of any status he/she may obtain. The RCIC’s obligations under the Retainer Agreement are null and void if the Client knowingly provides any inaccurate, misleading or false material information. The Client’s financial obligations remain.

2.3   In the event Immigration, Refugee & Citizenship Canada (IRCC) or Human Resources and Skills Development Canada (HRSDC) should contact the Client directly, the Client is instructed to notify the RCIC immediately.

2.4   The Client is to immediately advise the RCIC of any change in the marital, family, or civil status or change of physical address or contact information for any person included in the application. 2.5   In the event of a Joint Retainer Agreement, pursuant to Article 13 of the Code of Professional Ethics, the Clients understand that no information received in connection with the matter from one Client can be treated as confidential so far as any of the other Clients are concerned (Article 13.1.1) and that if a conflict develops that cannot be resolved, the RCIC cannot continue to act for both or all of the Clients and may have to withdraw completely (Article 13.1.2).

3. Communication

All communications pertaining to the Study Permit application shall be submitted via email only, so there is a paper trail to ensure nothing is missed. All emails will be responded within 2 business days. However, if you have a quick and urgent question, please send an email with the title “Urgent”. Please note that while discussions might be made over the phone, instructions and/or enquiries relating to applications must subsequently be submitted via email at the end of each phone call.

All documents must be submitted via Google drive only. Documents will not be accepted via email, WhatsApp or social media. Multiple page documents shall be scanned as one pdf file e.g. Passport should only be one pdf document only and not submitted as multiple pages. Each document must be properly titled as instructed on the document checklist. An additional fee of $14 will be charged for each document not meeting the requirements.

Please note that certain forms are dated and some supporting documents carry an expiration. It is in the Client’s best interest to provide all documents promptly to avoid the need to resign forms or regather documents (e.g. bank statements, police clearance). This also prevents the need for you to complete new set of forms should IRCC make updates prior to submitting.

4. Submission Timeline

Please note that we will require 2 weeks (not including weekends, holidays and office closure) following the receipt of complete documentation to finalize and submit your application. This does not include the time required to perfect supporting documents. This means that if a required document is missing or needs to be updated following review, there will be a new 2 week required to submit the application.

5. Application Update

Once your application has been submitted, we will provide ALL updates sent by the government during processing until it is finalized by IRCC.

An application that has received no required update or documents required from applicant within 8 weeks will automatically be closed and there will be no refunds of fees paid.

6. Billing method

The Client will be billed by a flat fee payable upfront.

Client's Initials:

7. Payment Terms and Conditions

The above amount is to be paid by the Client and is subject to change upon mutual agreement of both parties. The above professional fee is inclusive of non-refundable costs associated with creating the client file, correspondences, sending out applicable forms including a document checklist and an administrative fee of $1,041 USD for the principal applicant and 60% of each accompany dependents total fee. All disbursement including courier expense (where applicable) is paid by the Client. There will be an additional discounted fee of $200 payable to the Technical Writer for a Letter of Intent/Study plan that requires more than a minor edit and needs to be re-written. Additional charges would also apply for answering IRCC request letters, webforms, alternative strategy calls, reconsideration requests where required and new applications. A discounted fee of $150 would apply for requesting GCMS notes for pending and previous Canadian applications. Parallel market “Sell rates” on the date of payment applies, if paying in Naira. Exchange rate fluctuation may result in additional payment for government and biometrics fees at the time of submission. A discounted fee of $150 would apply for requesting GCMS notes for pending and previous Canadian applications. If paying in CAD, kindly google USD to CAD conversion then add a 13% HST to the CAD amount and pay by interac to payment@iwajay.com. All refunds are payable in Naira using the exchange rate applicable on the date of initial payment was made. The life cycle for submitting a study permit application is 6 weeks and begins when the first set of documents is received, after which your file is considered closed. If no document is received within 8 weeks of executing this retainer agreement, your file is closed and all fees paid will also be forfeited. An additional 30% charge would apply for work extending beyond the 6 weeks’ timeline for each applicant in this retainer agreement to ensure adequate compensation for lengthy service and in the case of stand-alone applications for dependents split off from the principal applicant’s submission, sufficient accommodation is made for changes in fees and/or exchange rate at the later time of submission (up to a year from executing this retainer agreement after which the file is considered closed and all fees are forfeited). An additional administrative fee of $405 or higher will apply for rush or expedited service in advance of other client files in queue or to meet client requested deadlines that is less than the stipulated processing time. Late payment fee of $100 applies bi-weekly.

8. Payment Schedule

Deposit:            60% of total fees              (Paid at signing of contract)

Balance:            40% of total fees              (Paid before filing application)

Client's Initials:

9. Refund Policy

The Client acknowledges that the granting of a visa or status and the time required for processing this application is at the sole discretion of the government and not the RCIC. We however ensure we place our clients’ best foot forward by putting forward a strong submission.

In recent times, the approval rates for Nigerian applicant’s is significantly low. As there is no right of appeal for temporary resident visa applicants, a judicial review may be required which will attract an additional $3,000 to $4,000 in legal fees. For family applications, should the application be submitted in batches, submitting the student’s application first prior to any or all other accompanying dependents, in the event the Principal Applicant’s application is refused, there will be no refund for already processed dependents’ files except for the government and biometrics fees. Should a switch be required from a Work permit/Study Permit to a visitor visa application, please note that original professional fees in the duly executed agreement applies and adjustments will be made for the government fees.

In some transactions, there may be unforeseen issues and/or difficulties that arise as a result of matters beyond our control. We reserve the right to increase our fees to reflect any additional time
expended with the completion of your file and will contact you to discuss same. The Client agrees that the fees paid are for services indicated above, are not transferrable and no refund is provided for any reason. The Client agrees that any change in policy of IRCC will not constitute or be a cause or trigger for refund.

10. Dispute Resolution Related to the Code of Professional Ethics

In the event of a dispute related to the Code of Professional Ethics, the Client and RCIC are to make every effort to resolve the matter between the two parties.  In the event a resolution cannot be reached, the Client is to present the complaint in writing to the RCIC and allow the RCIC 60days to respond to the Client.  In the event the dispute is still unresolved, the Client may follow the complaint and discipline procedure outlined by the Council on their website: http://www.iccrc-crcic.ca/public/complaintsDiscipline.cfm NOTE:  All complaint forms must be signed. ICCRC Contact Information: Immigration Consultants of Canada Regulatory Council (ICCRC)

5500 North Service Rd., Suite 1002, Burlington, ON, L7L 6W6. Toll free: 1-877-836-7543

11. Confidentiality

All information and documentation reviewed by the RCIC, required by CIC and all other governing bodies, and used for the preparation of the application will not be divulged to any third party, other than agents and employees, without prior consent, except as demanded by law.  The RCIC, and all agents and employees of the RCIC, are also bound by the confidentiality requirements of Article 8.1 and 8.5 of the Code of Professional Ethics. The Client agrees to the use of electronic communication and storage of confidential information.  The RCIC will use his/her best efforts to maintain a high degree of security for electronic communication and information storage. In the case of a dispute resolution, the Client acknowledges that the RCIC may share only pertinent information.

12. Force Majeure

The RCIC’s failure to perform any term of this Retainer Agreement, as a result of conditions beyond his/her control such as, but not limited to, governmental restrictions or subsequent legislation, war, strikes, or acts of God, shall not be deemed a breach of this Agreement.

Client's Initials:  

13. Change Policy

The Client acknowledges that if the RCIC is asked to act on the Client’s behalf on matters other than those outlined above in this Agreement, or because of a material change in the Client’s circumstances, or because of material facts not disclosed at the outset of the application, or because of a change in government legislation regarding the processing of immigration-related applications, the Agreement can be modified accordingly.

14. Termination

14.1   This Agreement is considered terminated upon completion of tasks identified under section 2 of this agreement.

14.2   This Agreement is considered terminated if material changes occur to the Client’s application or eligibility, which make it impossible to proceed with services detailed in section 2 of this Agreement.

14.3   This Agreement may be terminated, upon writing, by the Client, at which time any outstanding fees or Disbursements will be refunded by the RCIC to the Client/any outstanding fees or Disbursements will be remitted by the Client to the RCIC.  

14.4   Pursuant to Article 14 of the Code of Professional Ethics, this Agreement may be terminated, upon writing, by the RCIC, provided withdrawal does not cause prejudice to the Client.

15. Governing Law

This Agreement shall be governed by the laws in effect in the Province of Ontario, and the federal laws of Canada applicable therein and except for disputes pursuant to Section 8 hereof, any dispute with respect to the terms of this Agreement shall be decided by a court of competent jurisdiction within the Province of Ontario.

16. Contact Information 

Client/Designate Name

RCIC

IN WITNESS THEREOF this Agreement has been duly executed by the parties hereto on the date first above written.

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Signed by Oluwadamilola Iwajomo
Signed On: January 30, 2024

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Document name: Retainer Agreement_Study Permit_USD_V34

Unique Document ID: 17ab47857a79513595f6d551598ec2cf0b17aba7

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May 3, 2023 10:43 am EST	Retainer Agreement_Study Permit_USD_V34 Uploaded by Oluwadamilola Iwajomo - info@iwajay.com IP 102.90.43.212

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