Introduction
Iwajay Immigration Services (“we,” “us,” or “our”) is committed to protecting your personal information and maintaining your trust. This Privacy Policy explains how we collect, use, disclose and safeguard information provided when you visit iwajay.com or use our services. We comply with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.
Information We Collect
We may collect the following personal information:
- Contact Information: Full name and email address
- Phone Number: For communication and follow-up purposes
- Payment Information: Billing details necessary to process payments for our services
- Location Data: Your country or region of residence, relevant to your immigration case
- Website Usage Data: IP addresses, browser type, language preferences, referring sites and visit timestamps, collected to improve website performance and user experience
Any assessment forms or questionnaires on our site require information that we treat as strictly private and confidential. This information will only be used to assess your eligibility for Canadian immigration pathways and for no other purpose. If you subscribe to our newsletter, you will only receive communications related to Canadian immigration, settlement, studying, working or living in Canada.
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide immigration consulting services
- Process payments for services rendered
- Send you updates, newsletters or important immigration-related information (with your consent)
- Identify and resolve website technical issues using IP address data
- Analyze broad, anonymized usage trends to improve our website
- Comply with legal and regulatory obligations as a Regulated Canadian Immigration Consultant (RCIC)
How We Share Your Information
We do not sell, lease or license your personal information to third parties without your consent. All information you provide is held in the strictest confidence. We may share your information only with:
- Employees & Contractors: Internal staff or affiliated parties who need access solely to carry out services on our behalf and who are bound by confidentiality obligations
- Government Authorities: Where required by law or as part of your immigration application process (e.g., Immigration, Refugees and Citizenship Canada – IRCC)
- Legal Obligations: Where disclosure is required by law or court order
- Business Transfers: In the unlikely event of an acquisition, merger or bankruptcy, your information may be transferred as part of our business assets. You will be notified of any such change in accordance with applicable law
Payment Information
Any payment information you provide is processed securely through our payment processors. We do not store full credit card or banking details on our servers.
Cookies
A cookie is a small piece of data stored on your device by your browser when you visit a website. We use cookies to recognize returning visitors, track website usage and remember your preferences. If you prefer not to have cookies placed on your device, you can configure your browser to refuse them before using our site. Please note that doing so may affect the functionality of certain features on our website.
Aggregated Statistics
We may collect and analyze anonymized data about how visitors use our website. This information may be shared publicly or with partners in aggregate form only and will never include personally identifying information.
External Links
Our website may contain links to third-party websites for your convenience. While we make every effort to link to reputable sources, we are not responsible for the privacy practices or content of those external sites. You follow such links at your own risk and we are not liable for any damages arising from your use of those links.
Public Forums
If our website offers any public discussion areas or comment sections, please be aware that any information you share in those spaces becomes publicly visible. Exercise caution when sharing personal details or the specifics of your immigration case in any public forum.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Immigration-related records may be retained for a minimum of 6 years in accordance with RCIC professional obligations.
Your Rights
Under PIPEDA, you have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate or incomplete information
- Withdraw consent for marketing communications at any time
- Request deletion of your information, subject to legal retention requirements
You may also choose not to provide certain personal information, though this may limit your ability to use some of our services. To exercise any of these rights, contact us at info@iwajay.com.
Security
We implement reasonable administrative, technical and physical safeguards to protect your personal information from unauthorized access, alteration or misuse. However, no method of transmission over the internet is completely secure and we cannot guarantee absolute security.
Disclaimer
Iwajay Immigration Services is a licensed immigration consulting practice operating under the College of Immigration and Citizenship Consultants (CICC). The general information provided on this website is for informational purposes only and does not constitute legal advice or establish a formal client-consultant relationship. A formal professional relationship is only created upon signing a written service agreement with our consultant. For personalized immigration advice specific to your situation, please contact us directly to book a consultation.
Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please reach out to us:
Iwajay Immigration Services
Oakville, Ontario, Canada
Email: info@iwajay.com
Phone: +1 647 780 5205
